I decided to get a Trane 17 Seer 3 ton heat pump installed when my 20 year old Rheem finally bit the dust (but not before wrecking one of my bedrooms with a water leak that created mold).
Roger was really nice and straightforward. He showed up super eager and ready to win my business and took the time to explain what i needed and how it worked. He offered me 3 options depending on my budget. And he offered to install it within a week, just an incredibly quick turnaround.
On install day, his team came by and were total professionals and got it done, super nice from top to bottom. They did a great job making sure everything was new, clean, spic and span.
I installed a Nest 4th Gen thermostat, and when a thermostat problem arose, Roger stuck around for another 2 hours to fix the problem and reassure me. I really like these guys - straight shooters, a super pleasant team and they do really good work. And they will take care of maintenance free for 2 years.
It's good to have an HVAC team near us over here for us in Altadena. Can't recommend them enough.
Rodger and his team replaced a complete HVAC system for us due to fire contamination throughout our system. Rodger helped address issues we had with our prior system, noise and unbalanced air distribution in some rooms. The new system is super quiet and the distribution of air is balanced throughout the house. The Prime team was prompt, professional, and friendly. Honestly, the best experience I’ve had with HVAC company, don’t hesitate to give Prime a call if you need any work!
These guys are great. They came in at a great price and did a great job. I hired them to replace the AC for my condo and they did a great job there so naturally I hired them again for our house, which hasn't seen any major upgrades since it was built. Install went very smoothly and they installed a thermostat of my choosing, even though they mostly support nest. They even fixed an issue with my downstairs vents where they weren't getting airflow (One of the splitters came undone in a wall).
Super impressed with our experience working with Prime Air. Needed to replace our 40+ year old furnace. From the first call everything was easy and clearly explained. Responsive, great follow up, great pricing, timely booking, installers on time and prepared, clean install, no mess left....not exaggerating, what can I say. I see why they have a 5 star rating. Great job!
Our AC went out in the middle of the day and the house got warm fast. Called Prime Air and Francisco was at the door within 30 minutes which honestly blew me away. He diagnosed the issue quickly, turned out the capacitor had failed on the condenser unit, and had it running again within the hour. He also checked the refrigerant levels and inspected the whole system while he was here just to make sure everything else was good. It really is great to have a local business in the area like Prime Air because you can tell they actually care about taking care of their neighbors and not just rushing through a job. Fair price, fast response, and Francisco was friendly and knew exactly what he was doing. Already told two people about them and now you!
